Free Shipping Above ₹499 7 Days Easy Return Delivery in 7-10 Days Free Shipping Above ₹499 7 Days Easy Return Delivery in 7-10 Days

Returns & Exchanges

Hassle-free 7-day return policy. Your satisfaction is our priority.

Our Return Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 7 days of delivery for a full refund or exchange.

Eligible for Return

  • Product is unused and in original condition
  • Original packaging is intact
  • All tags and labels are attached
  • Product is not damaged or modified
  • Return requested within 7 days of delivery

Not Eligible for Return

  • Product is used or damaged
  • Original packaging is missing or damaged
  • Tags and labels are removed
  • Customized or personalized products
  • Return request made after 7 days

How to Return

1

Initiate Return

Contact our customer support at +918107624752 or email [email protected]with your order number and reason for return.

2

Pack the Product

Pack the product securely in its original packaging with all tags, labels, and accessories. Include a copy of the invoice.

3

Ship the Product

We'll provide you with a return shipping label or arrange pickup. Ship the product back to us using the provided method.

4

Receive Refund

Once we receive and inspect the product, we'll process your refund within 5-7 business days to your original payment method.

Exchange Policy

Want to exchange for a different design or model? No problem!

  • Exchanges are subject to product availability
  • Same eligibility criteria as returns apply
  • Price difference (if any) will be adjusted
  • Exchange process takes 10-14 business days
  • No exchange for customized products

Refund Timeline

Day 1-2: Return request received and approved
Day 3-5: Product in transit back to us
Day 6-7: Product received and quality check
Day 8-12: Refund processed to your account

Note: Refund timeline may vary depending on your bank or payment method.

Return Shipping

For defective or wrong products: We'll cover the return shipping cost. We'll provide a prepaid return label or arrange free pickup.

For change of mind: Return shipping cost of ₹79 will be deducted from your refund amount.

Important Notes

  • Customized products with personal photos or text are not eligible for return or exchange
  • Products on sale or clearance are eligible for return but not exchange
  • Damaged or defective products will be replaced free of cost
  • We reserve the right to reject returns that don't meet our policy criteria
  • Partial returns are accepted for multi-item orders

Need Help?

For any questions about returns or exchanges, please contact us:

+918107624752
[email protected]
CaseBuddy, Rajgarh, Rajasthan 331023